AI is making software sales harder.

Here is why your deals are getting stuck:

  • You don’t show up in AI-assisted research
  • Buyers stall comparing alternatives
  • “We could build internally” becomes a real threat

We find where your buying process breaks and fix it.

Where deals break

Discovery

You’re missing or misrepresented in AI-led research

Evaluation

Buyers don’t get enough proof to decide

Decision

Build vs buy slows or derails the deal

Research behavior

Why this matters now

Your buyers are already using AI to research software.

Research behavior

How buyers want to buy

Buyer research is more self-directed and AI-assisted.

Source: GartnerSurvey of 646 B2B buyers conducted August through September 2025.

Discovery behavior

How vendors get shortlisted

AI is already part of how SaaS buyers discover vendors.

Source: WynterSurvey of 101 mid-market B2B SaaS CMOs conducted in January 2026.

Build-vs-buy delimma

Why internal alternatives are growing

More teams are replacing tools and planning more internal builds.

Source: RetoolSurvey of 817 builders and Retool customers conducted in late 2025.

How it works

The program

Three phases. Each one ends with something concrete in your hands.

1

Friction Audit

We identify where your buying process breaks:

  • discovery gaps
  • evaluation friction
  • build-vs-buy delimma
2

Fix Program

We improve the assets that influence decisions:

  • key pages
  • structured product data
  • comparisons and references
3

Adaptation Layer

We track changes in buyer behavior and competitor positioning so the fixes do not go stale.

Sample report

A typical report shows:

  • Where AI fails to surface or frame you
  • Which pages create doubt during comparison
  • Where proof is missing or weak
  • How build-vs-buy is currently winning
saskiahq.com · Friction Audit Report
Where AI fails to surface or frame you
Which pages create doubt during comparison
Where proof is missing or weak
How build-vs-buy is currently winning

Ready to fix the friction

Buyers are changing how they buy software. We help you adapt.